Virtual Office Assistant

RapidCare Solutions offers a flexible Virtual Office Assistant for a medical practice with services including but not limited to:

• Intake compliance and patient information input. Recording information on referrals, demographics, parents/guardians, outside providers and contacts, insurance, and consent forms.
• Quick and responsive scheduling for staff, patients, and off-site visits.
• Completion of mandated paperwork and linking to patient records.
• Processing insurance pre-authorization and recording all past and current authorizations along with valid dates, services, and durations.
• Track information about expired or soon to be expired authorizations.
• Documenting medication history.
• Schedule group appointments by service type and follow-ups.
• Identifying patients taking medications that have received FDA warnings.
• Managing the calendar across appointments, time, and tracking patient schedules.
• Set up email auto responders.
• Filtering email and voicemail for staff.
• Manage caseload diary.
• Transcribe dictation.
• Input handwritten data into spreadsheets.
• Efficiently complete documentation in regulatory compliant method.
• Generate reports on missed appointments, appointments by location, patients not recently seen.
• Practice statistics by Physician: Contracted hours, Individual appointment hours, Group Appointment hours.
• Our goal is to be an effective and contributing member of your team to create a successful and profitable practice.